Omega Customer Portal Is Now Included with the Base System
Great news for lenders and servicers: the Omega Customer Portal is now bundled with the base Omega system. That means every Omega client can offer borrowers a modern, secure self-service experience—without add-on licensing.
Why This Matters
- Reduce inbound call volume with 24/7 self-service
- Speed up payments and document delivery
- Improve borrower satisfaction and transparency
- Standardize digital communications across branches and channels
What Customers Can Do in the Omega Customer Portal
- View real-time account details and balances
- Review payment history and upcoming due dates
- Make secure online payments
- Send messages to your team
- View and upload documents (including billing statements you publish via Omega)
New Self-Service Features Your Customers Will Love
PayNow:
Accept one-time, immediate payments—no login required. Perfect for quick collections and one-time payers.
Profile Updates:
Customers can add or edit their phone numbers right in the portal, keeping contact info up to date.
"Notify Me" Preferences:
Borrowers can choose how they want to be notified (email, text, or both) when new documents are posted.
New Admin Controls for Your Team
Profile Permissions:
Toggle whether customers can edit/add phone numbers in their portal profile.
Payment Amount Rules:
Configure allowed payment amounts to match your policies (e.g., minimums, maximums, payoff-only, etc.).
Task Routing:
Set up task management so staff receive and track customer notifications from the portal.
Text-to-Pay That Routes to Your Portal
Include your portal URL in Omega Text-to-Pay messages to drive mobile payments.
Note: Texting via Omega requires an agreement with our integrated partner, TextThread.
Getting Started
The Customer Portal is included with the base Omega system. Your team can enable and configure it quickly using system settings and your existing permissions framework.
Who Benefits
- Consumer finance lenders modernizing borrower engagement
- Teams aiming to reduce call center volume and payment exceptions
- Organizations standardizing secure digital document delivery
✅ Ready to Enable the Customer Portal?
Contact our team to learn more about configuring the Omega Customer Portal and start offering your borrowers a modern self-service experience today.
