Several new features have been added to help you better manage, and allow your customers to self-service their accounts!
New self-service features:
- PayNow feature – allows your customers to make a onetime immediate payment without needing to log into the portal (for ExpiTrans users only, at this time).
- New Profile features – new options for your customers to add new or edit existing phone numbers in the portal.
- Notify Me options for your customers to select their preferred notification method(s) (email, text, or both) when a new document is available for them in the portal.
- New setting in Omega to manage your customers’ ability to edit or add new phone number(s) in the portal’s User Profile.
- New payment amount settings to better control your customers’ pay options in the portal.
- New task management controls to receive customer notifications from the portal.
- Text-to-Pay – You can direct your customers to the portal via Omega Text-to-Pay. In your text template, you’ll need to include your portal URL. If you are a ExpiTrans subscriber, you can use a direct link to pay using the Omega Text-to-Pay via Pay Now URL (Other providers will be added at a future time).*